Reliable 24/7 IT Help Desk Support Services

The Soft Wave technical support services are available to our clients 24/7 through our advanced Help Desk support services. We can help our clients troubleshoot problems using our enterprise ticketing system over email, by phone or on-site. We use and also using Remote monitoring and management (RMM) and professional services automation (PSA) technical support service tools that allow us to take control of your desktops remotely.

The Soft Wave offers desktop technical support services ranging from diagnosing, repairing and upgrading your PC hardware, to migrating user data between computers, to configuring and troubleshooting and maintaining common business applications such as Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Office 365. We also specialize in IT security such as removing spyware, ransomware, malware and viruses. This will allow your employees to focus on being productive rather than dealing with annoying IT computer glitches or technical support issues.

Tech Support Ticketing Technology

Our Remote monitoring and management (RMM) and professional services automation (PSA) software technology allows us to track history of all tech support issues – this provides multiple benefits, such as allowing us to identify trends to provide long term IT solutions to issues. It also will give your employees peace of mind that their tech support issues will be prioritized and followed up by an entire technical support services team.

Not only is our IT Technical Support Help Desk support immediate, it’s cost-effective and cuts down on unnecessary travel time – allowing us to reach you anytime you need us.

We use industry leading IT support tools that allows us to proactively automate IT processes that can then be used to streamline and improve those IT processes.

Services Include

  • Standard desktop support
  • Proactive and in depth server support
  • Cyber Security Escalation
  • Email issues
  • Network diagnostics
  • Mobile device management
  • Dealing with ISPs and Internet Outages
  • File restores
  • Consulting services
  • 3rd party application support
  • 24x7x365 Availability

Do you suspect you’re spending too much on IT Support and Network upkeep, without seeing a return on your investment? You’re probably right

It’s been estimated that companies overspent by more than $207 billion on technology and telecom purchases each year, while the average enterprise is overpaying anywhere from 8% to 25% on software and hardware support.

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